Returns and Refunds

IT IS POSSIBLE TO MAKE A RETURN

If we create a personalized or tailor-made shoe for you we cannot accept returns. Make sure you take measurements well and that all the details are perfect as you want them

However, when taking measurements, consider a margin of error on our part beyond the allowed limit + or - 3 millimetres

When is the return ACCEPTED?

1 - In case of purchase of shoes WITHOUT CUSTOMIZATION of:

- Measure

- Color

- Plateau

- Rubber soles

2- In case of error it is on our part:

- We have not added the requested details

- Sending wrong number

- Sending incorrect model

When are returns NOT accepted?

1 - In case of at least one Customization of:

- Measure

- Color

- Plateau

- Rubber soles

Who pays the shipping costs?

The shipping cost for the return is borne by the Buyer in the event that the error does not depend on us

The shipping cost for the return is OUR responsibility in the event that WE make an error, such as:

- Color - Example: A black model is ordered and we ship it in white

- Adding or not adding customization - Example: The Plateau is requested and we ship a shoe without a platform

How long does it take to send the shoes back?

We will accept the return within a maximum of 7 days from the moment we receive the package.

Starting from the delivery date, you will have 7 days to send the package back, the shipping receipt or tracking code that you can send us via all available contact methods will be valid: Email, Customer Service, Social or Whatsapp

Return shipping costs will be borne by the buyer

Return, Exchange or Refund

Our policy lasts 7 days. If 7 days have passed after your purchase, we cannot offer you a refund

To be eligible for a return your item must be unused and in the same condition you received it

If eligible, open a return procedure by clicking here or contact us to communicate the reason for the return

Once the package has been carefully sealed, you can send it to:

  • Greby Srl Via Campania 22 - Latina LT 04100 Italy
  • Tel +39 349.3895287

Shipping costs will be borne by the buyer

Is it possible to make a change?

Once the order is completed it is not possible to make changes or model changes.

You can still make a return and send the same model back into production

Where possible, we try to accommodate every request

However, we recommend that you contact our Customer Service, at the bottom of the page you will find the "Contacts" button and then fill out the form providing as much detail as possible, we will respond within 24 hours

When is it possible to make a return?

  • in the event that the product shows obvious signs of wear, stitching or various damages
  • in the case of shoes made with different dimensions than those indicated during the purchase (margin of error + or - 3 millimetres)
  • Within 7 days of delivery

Partial or Full Refund

In the event that you do not receive the item within the 30 days established at the time of purchase, contact us, we will offer you:

  • Partial refund of the item
  • Immediate order cancellation and full refund
  • Discount coupon for your next order

Made

Once we have received your package back and inspected it, we will send you an email to notify you that we have received your returned item. We will notify you in the event of approval or rejection of the refund.

If approved, your refund will be processed and credited automatically via the payment method used at the time of purchase, within 3-5 working days

Late or missing refunds (if applicable)

If you still haven't received a refund, please check your bank account again

For any reason please contact us at: Latinosa@greby.it

Exchange

Once the order is completed it is not possible to make changes or model changes.

You have the possibility to make a return and request a re-production of the same model

Where possible, we try to accommodate every request

However, we recommend that you contact our Customer Service, at the bottom of the page you will find the "Contacts" button and then fill out the form providing as much detail as possible, we will respond within 24 hours

    Shipping

    To return the product, send the well-packaged item to:

    • Greby Srl Via Campania 22 Latina LT 04100 Italy
    • Contact details: +39 349.3895287

    Return shipping costs will be borne by the buyer.

    Shipping costs are not refundable

    For any information contact us:

    • Via Contact Form
    • Via email: Latinosa@greby.it
    • Via Whatsapp at +39 349.3895287